Refund policy
RETURN & REFUND POLICY
At RickoShop, we want you to be completely satisfied with your purchase.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
-
Be in the same condition that you received it
-
Be unworn or unused
-
Have original tags attached
-
Be in its original packaging
-
Include proof of purchase or receipt
How to Start a Return
To initiate a return, please contact us at:
Email: zakim1104@outlook.com
Returns should be sent to:
6 Brooklyn St, ROCHESTER NY 14613, United States
If your return request is approved, we will provide instructions on how and where to send your package.
Please note that items returned without first requesting authorization will not be accepted.
For any return-related questions, contact us at:
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
Certain products are not eligible for return, including:
-
Perishable goods (food, flowers, plants, etc.)
-
Personalized or custom-made products
-
Personal care and hygiene products
-
Hazardous materials
-
Flammable liquids or gases
Please contact us if you have questions regarding a specific product.
The following items are also non-refundable:
-
Sale or clearance items
-
Gift cards
Exchanges
The fastest way to exchange an item is to return the original product and place a new order after your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.
Returned items must be:
-
Unused and unworn
-
In original condition
-
In original packaging
-
Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional processing time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
Contact Information
RickoShop
Email: zakim1104@outlook.com
Return Address:
53 Cunnery Road, Church Stretton, SY6 6AJ, United Kingdom